Refund policy

Refund Policy for Joe Muggins (www.joemuggins.com)

Overview
At Joe Muggins, we strive to ensure you’re delighted with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return, subject to the conditions below. For Print on Demand (POD) products fulfilled by our third-party POD Partners, additional considerations apply due to their custom nature, and returns are facilitated through their returns departments with our coordination.

Eligibility for Returns
To be eligible for a return, your item must be in the same condition as received—unworn, unused, with tags, and in its original packaging. For POD items, returns are generally not accepted unless the item is defective, damaged, or incorrect (see "Damages and Issues" below).

How to Start a Return
To initiate a return, email us at support@joemuggins.com with your order number and reason for return. If your return is accepted, we’ll provide instructions on how to send your package. For POD products, we work with our POD Partners’ returns departments to facilitate the process, and you’ll receive specific return instructions based on their policies. Returns sent without prior approval will not be accepted. Return address varies depends on the POD Partner.

Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect, at which point we (or our POD Partners) may cover the cost on a case-by-case basis. For defective or incorrect items, we may provide a return shipping label or reimburse shipping costs upon receipt and approval of the return. Contact support@joemuggins.com for clarification on specific cases.

Damages and Issues
We collaborate with our POD Partners to fulfill our Print on Demand products, which are custom-made for each order. Please inspect your order upon receipt and contact us immediately at support@joemuggins.com if:

  • The item is defective (e.g., printing errors, fabric tears).
  • The item is damaged during shipping.
  • You received the wrong item (e.g., incorrect size, color, or design).
    We’ll work with our POD Partners’ returns departments to evaluate the issue and make it right, either by replacing the item at no cost or issuing a refund, depending on the situation. For POD items, photographic evidence of the issue may be required to process your request.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:

  • Coffee Products (Final Sale): All coffee-related products, such as mugs, tumblers, and accessories, are final sale due to their custom Print on Demand nature. Returns are only accepted if the item is defective, damaged, or incorrect (e.g., wrong design, size, or color).
  • Customized Products (Final Sale): Products with customizations (e.g., a mug with a name or personalized text) are final sale because they are made specifically for you. Returns are only accepted if the item is defective, damaged, or incorrectly fulfilled (e.g., wrong name printed).
  • Custom POD products (without customer-specific customizations), unless defective or incorrect.
  • Perishable goods (e.g., food, flowers, plants).
  • Personal care goods (e.g., beauty products).
  • Hazardous materials, flammable liquids, or gases.
  • Sale items or gift cards.
    If you have concerns about a specific item, please contact us at support@joemuggins.com.

Exchanges
We do not offer direct exchanges due to the custom nature of POD products. The fastest way to get a replacement is to return the item (if eligible) and place a new order for the desired item once the return is accepted.

European Union 14-Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification, for non-personalized, non-coffee items. Coffee products and customized items (e.g., mugs with names) are final sale unless defective, as they are made to order. Your item must be in the same condition as received—unworn, unused, with tags, and in its original packaging. You’ll need your receipt or proof of purchase. Contact us at support@joemuggins.com for assistance.

Refunds
Once we receive and inspect your return, we’ll notify you if the refund is approved. If approved, you’ll be refunded to your original payment method within 10 business days. For POD items, our POD Partners’ returns departments handle the inspection and processing, and we coordinate with them to ensure timely resolution. Note that it may take additional time for your bank or credit card company to process the refund.
For POD items, if the issue is due to a manufacturing defect or incorrect fulfillment, we’ll cover the cost of return shipping and provide a full refund or replacement.
If more than 15 business days have passed since your refund was approved and you haven’t received it, contact us at support@joemuggins.com.

Contact Us
For any questions about returns or refunds, reach out at support@joemuggins.com. We’re here to help!